THE FINE PRINT
Frequently asked questions
THE FINE PRINT
1. Lessor
ApelvikStrand AB, organization number 55 69 43-20 56, Surbrunnsvägen 2-8, 432 54 VARBERG, SWEDEN, is the contracting party and responsible for booking.
Tel: +46 340 86828.
Email: info@apelvikstrand.se
**2. General Terms**
2.1. To enter into a booking agreement, you must be at least 18 years old at the time of booking. If you use the accommodation in the company of others without a guardian, all individuals must be 18 years old at the time of stay. Children staying with guardians are exempt from this requirement.
2.2. Our accommodations are intended solely for leisure or corporate stays. Permanent residence is not permitted.
2.3. Booked accommodation may only be used by the number of occupants specified at the time of booking, or as otherwise agreed upon with the lessor.
**3. Validity of the Booking**
3.1. Check the booking confirmation/invoice. You are responsible for ensuring the accuracy of the information. If there are any errors, contact ApelvikStrand immediately.
3.2. The booking is binding for both parties once the registration fee (see below) has been recorded by the lessor.
**4. Payment**
4.1. When booking via email, social media, or phone, a service fee of SEK 100 is charged. ApelvikStrand does not charge a service fee for online bookings.
4.2. Payment is divided into a registration fee and a final payment. The registration fee comprises 10% of the accommodation cost or a minimum of SEK 500, including any cancellation protection. The registration fee must be received by ApelvikStrand AB within 10 days of booking. The final payment must be received by ApelvikStrand AB no later than 40 days before arrival.
4.3. For bookings made less than 40 days before arrival, the full amount must be paid no later than 10 days after booking.
4.4. For bookings made less than 10 days before arrival, the full amount is due at the time of booking.
4.5. For changes to an existing booking, the lessor reserves the right to charge a fee of SEK 150.
**5. Cancellation**
5.1. The Distance and Off-Premises Contracts Act (2005:59) has an exemption for accommodation agreements, meaning you cannot withdraw from a rental agreement for a cabin or apartment.
5.2. Cancellation protection can be purchased for a fee of SEK 300 per accommodation unit. With cancellation protection, you can cancel up until the day of arrival, provided the conditions in 5.2.1 - 5.2.3 are met:
5.2.1. You or a close relative has fallen ill, suffered a death, or had an accident.
5.2.2. An unforeseen serious incident affecting your home or family (orderer, orderer’s spouse, cohabitant, family registered at the same address, or fellow traveler) has occurred and could not have been anticipated at the time of booking.
5.2.3. You are unable to use your booking due to unemployment or new employment.
5.3. Cancellations should be made directly to ApelvikStrand AB. When utilizing cancellation protection, ApelvikStrand AB retains the payment for the cancellation protection and any paid service fee.
5.4. If invoking any reason as per 5.2.1 - 5.2.3, such claims must be substantiated upon request with documentation from a doctor, authority, insurance company, or similar.
5.5. For cancellations with cancellation protection, the refund will be made no later than 10 days after ApelvikStrand AB has received any required documentation and account details for the refund.
5.6. For cancellations without cancellation protection, a cancellation fee will be charged according to 5.6.1 – 5.6.3:
5.6.1. For cancellations at least 40 days before arrival, 10% of the total booking price.
5.6.2. For cancellations 39-8 days before arrival, 25% of the total booking price.
5.6.3. For cancellations 7–2 days before arrival, 75% of the total booking price.
5.6.4. For cancellations 1-0 days before arrival, 100% of the total booking price.
**6. Special Conditions for Self-Catering Cottages/Apartments**
6.1. The guest is responsible for taking care of the accommodation and following ApelvikStrand AB’s rules of conduct. The guest is liable for any damages to the accommodation and its inventory. The rules of conduct are found further down on this page.
6.2. You are personally responsible for damages that occur to the accommodation and its contents.
6.3. Unless otherwise stated on the confirmation or invoice, cleaning, bed linen, and towels are not included.
6.4. Unless otherwise stated on the confirmation or invoice, the accommodation must be cleaned before departure. A signed cleaning checklist must be submitted at checkout. If the accommodation is left uncleaned, you will be charged a cleaning fee retrospectively.
6.5. ApelvikStrand AB offers accommodations where pets are allowed and accommodations where pets are not allowed. The guest must inform ApelvikStrand AB at the time of booking if they intend to bring a pet and ensure that the chosen accommodation allows pets.
6.6. ApelvikStrand AB does not guarantee that the accommodation is allergy-sanitary.
**LESSOR**
The responsible lessor is ApelvikStrand AB.